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Without viable water services institutions, better service delivery and more efficient operational management, South Africa will not be able to provide sustainable services or meet equity imperatives. Better performance measurement and management is crucial, and municipal water services benchmarking can take the sector forward towards achieving this. Effective benchmarking is a key tool to improve service quality, expand service networks and optimise operations. The solution is cross-cutting and impacts will include (i) increased know-how leading to technical improvements, (ii) institutional reform / prioritizing of needs, (iii) optimising use of limited financial resources, and (iv) improved communication within municipalities, and with external stakeholders (e.g. other governmental departments).

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