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SUEZ ENVIRONNEMENT’s experience has proven that stakeholder engagement is not only a driver of reputation and license to operate but, above all, a key component of the  successful operation of water and sanitation services. Stakeholder dialogue is critical when it comes to defining services standards, pricing policies, or even CSR programs. In order to identify relevant issues and stakeholders to engage, it has developed a methodology and a software to help its managers to build their dialogue road map. While analyzing the local context, the tool allows to map the most critical issues to address and the most relevant stakeholders to engage,  with regard to these specific issues. Analyzing those maps then helps to build an action-oriented dialogue strategy that fits both with the operator’s and stakeholder expectations.

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