Existing Solutions

workers participation, Corporate Social Responsibiliy, knowledge, actors, civil society organisation, trade unions

policy

Workers are too often ignored as stakeholders in decision making processes. But in the end they are the ones that should do the job to provide water services. It is also clear that there is a tremendous source of knowledge among the workers within all the water operators. This knowledge should be used and workers need to be involved to get their commitment or increase their commitment to do the job. That is what workers want to do: to provide a good service to the people. This cannot be imposed top-down by government or management. Workers are a major stakeholder and therefore must be involved in all stage of decision making and in all stages of service provision.

Global

Workers, workers representatives and trade unions           

In many companies there is a good example of workers participation. These companies can serve as an example to others.

Poor quality water services provision. Increased involvement and commitment of orkers will lead to improved services, better performance and higher satisfaction of workers.

Better quality services

Increased workers satisfaction to their jobs

Water operators, water workers.

Success factor are: good Human Resources Management, training of workers, decent working conditions.

EPSU is the European federation of Public Services Unions. It represents the workers in the water industry.

Contact: Jerry van den Berge, jvandenberge@epsu.org  0032-22501041