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USING TARIFF FINANCING TO IMPROVE WATER AND SANITATION SERVICES FOR THE POOR

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Manila Water (MW) is the responsible for water and sanitation services in East Manila. These notes describe generally how services to the poor consumers have been improved by MW. One of the mechanisms being applied is tariff financing of the service improvement process.  MW is a Local Service Provider that provides a bundled water and sanitation service, which gives it a lot of scope for using tariff financing mechanisms to improve sanitation.

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Delivering water and sanitation services to the poorest areas of Cartagena de Indias by using adapted customer service solutions

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To ensure full water distribution coverage while keeping pace with the high flow of migrants arriving to the poorest neighborhoods at the outskirts of the city, Aguas de Cartagena decided to implement a range of innovative solutions for sustainable commercial management, among others:
-          The “Mobile office service
-          The “Social management of suspended users
-          A cross-subsidization model for water tariffs

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