Citizen Report Cards – a tool through which citizens can credibly and collectively “signal” to water sector agencies/utilities their views and pressure for improved institutional performance

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The Citizen Report Card (CRC) is a simple but powerful tool to provide public agencies with systematic feedback from users of public services, including water supply and sanitation (WSS) services. By collecting feedback on the quality and adequacy of public services from actual users, the CRC provides a rigorous basis and a proactive agenda for communities, civil society organization or local governments to engage in a dialogue with service providers to improve the delivery of public services.