Social Connection Policy – Nairobi

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Under its new Social Connection Policy, Nairobi Water Company allocates 1% of all water revenues to financing the extension of water services to the residents of the city’s informal settlements, who represent about 60% of the population. The funds are used for capacity development of the company’s informal settlements department, development of customer service systems for the low income segment, strengthening the contractual linkages between utility, small providers and consumers, mapping the existing assets, planning service improvements, project preparation, community mobilisation as well as infrastructure installation and refurbishment, where this is needed. The goal of the policy is to ensure there is a water service point within 50 meters of every household in the city.